Visitor
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5 Messages
$200 Amazon Gift Card Not Received After 90 Days
Hi everyone,
When I signed up for Xfinity, I was promised a $200 Amazon gift card after 90 days of on-time payments. It has now been over 90 days, and I still have not received the gift card or any updates about it.
I’ve seen others mention similar issues here in the forum, so I’m wondering—who do I need to contact to get this resolved? I’d really appreciate any help in getting this taken care of.
Thanks in advance!
XfinityArmand
Official Employee
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2.2K Messages
13 days ago
Thanks so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the right team to get things squared away. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Again
Expert
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31.8K Messages
13 days ago
@The_Peege have you checked the tracker?
https://www.xfinityincentivetracker.com/track
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