$200 Amazon gift card

Greetings, @user_napsa1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Amazon Gift Card. You have definitely come to the right place for assistance.

I'm happy to hear your gift card is appearing on the incentive tracker. That is an excellent sign. The fulfillment window for this incentive was supposed to be 2-4 weeks, but we've had reports that it has been closer to the 4-week mark. As long as your tracker shows "Pending Fulfillment Eligibility," you should be fine. It may stay on that status for a few days as more eligible orders are gathered.

Once the card goes out, the status should change from "pending" to "sent." If this happens, and you do not receive an email, please let us know. The email should go to your primary email address on file, so keep an eye on your inbox, and make sure it doesn't accidentally get categorized as promotional, marketing, or spam. We will be here if you have any issues.

Concern moved here to the Customer Service help section.

That's actually a good sign, that your $200 gift card is showing in the tracker.  I signed up online with the same Amazon Gift Card promotion a couple of weeks before you on Black Friday (11/29/24) and activated 1Gb internet service the next day (11/30).  The promo was a $200 Amazon gift card 2-4 weeks after activation for 1Gb or more home internet service with online sign-up (or $100 under 1Gb service).  I called Comcast abou 3 weeks later within my trial period expressing my intent to cancel because I never received anything in writing or email confirming the $200 Amazon gift card promo.  I said I was willing to cancel service during my fist 30 days, take my equipment back to the store, and sign-up again just get confirmation in writing that I'd get the $200 reward.  The phone rep read the rules for the promo and REPEATEDLY assured me based on the dates of ordering service (and signing up online) that I qualified and would automatically receive notification of the reward after waiting the full 4-week period.  I asked for confirmation in writing, but she said if there's any problem, this was a recorded line as my confirmation.  But apparently no one has access to review a COMCAST recorded line.

Six weeks after installing service, on 1/9/25, I chatted with customer service online through the Xfinity App.  The chat rep REPEATEDLY promised me it wasn't a problem and that my $200 would be waiting for me to pick up in my local Xfinity Store.  After (purportedly) getting that settled, the chat rep also promised me a COMPLETELY Free (after taxes & shipping) iPad 10th Gen with no service fees for 2 years.  I thought it was too good to be true, and it was.  The day after it arrived (at the wrong location - I was supposed to pick it up in the Xfinity store), I saw a new $65 monthly charge in my Xfinity acct.  I went to my local Xfinity Store to confirm what I was promised, but was sent away, to the next town over, because my local store where the chat rep told me to go was not a "company" store.  The next day I went to the company store further from my house.  Not only was there NO $200 AMAZON card waiting for me, but they told me there was absolutely no promotion whatsoever on the iPad in my account so that I would be responsible for $499 for it + $20 monthly service, locked in for 2 years.  I immediately returned the iPad.  The local Xfinity store said they couldn't help with the promised $200 Amazon reward.  They didn't even believe me that it was ever a promo, but I was able to pull up dozens and dozens of others complaining about the same promotion on Xfinity's own website on my phone.  After 30 minutes of the store looking into it (and confirming with the Reward tracker nothing was pending), they gave up and told me to call Xfnity customer service again.  I asked if they could pull up the chat to confirm what I was promised.  They said there is no way to do so, and that Xfnity online chat reps will say anything and promise everything to customers because they have "no accountability" and there is no way to follow up on what was promised.  I then realized that unlike most other company's online chat customer service, Comcast does NOT provide customers the opportunity to request an email copy of the chat conversation.  That is a HORRIBLE business model that I am going to do everything I can to expose by posting my experience everywhere I can.

I called Xfinity Customer Service on the way home.  A very sympathetic & understanding phone rep created a "ticket" for me, but she couldn't do more because the "escalation" team had just closed for the night. 

I called the next day to the rewards redemption number as instructed, but they couldn't find any reference to the ticket No.  They looked up my account and confirmed there was NO promotion gift card on my account but promised to look into it in 7-10 days.  I have zero faith I will hear anything since I have been repeatedly DECEIVED by Comcast over the past 7 weeks.  I have had problems redeeming rewards with AT&T and Verizon in the past but they ALWAYS immediately resolved them.  This has been the WORST experience I've ever gone through attempting to redeem a promotion.