Visitor
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2 Messages
$200 Gift Card Expired Unused
Hello,
I went to use my gift card recently and was surprised to find it expired. The expiration on the card in the email had an expiration of 12/27, which I believed to be card's expiration. I would like to be able to use the funds, as I had not used any of them! I have been very happy with my Xfinity service in the past, and hope this can be resolved!
XfinityEmilyB
Official Employee
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3.2K Messages
6 days ago
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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