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user_3kvzut
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Monday, May 19th, 2025 2:51 PM

$200 gift card for switching to Xfinity mobile

On May 2 I called xfinity at 3pm in the afternoon and spoke with Viant to make a couple of changes to my cable tv account. After those changes were made successfully Viant offered some options for changing my mobile phone service.
He said if I switched from TMobile I would receive $200 towards the cost of breaking my contract with TMobile. He also described the one year of no payments and $40 per month thereafter for Xfinity service.
To break my contract with TMobile I had to pay $618, mostly to cover the remaining cost of my iPhone 16.
I accepted Viant’s offer; the $200 was definitely an inducement to switch.
Yet when I completed the steps to make the mobile phone switch,  the Xfinity mobile agent knew nothing of the $200. He said perhaps it was offered by Xfinity cable and internet. Either way it was an offer made, an inducement, which I relied upon to make the switch from TMObile to Xfinity mobile.
Please tell me the process to receive my $200 gift.

Sandra [Edited: "Personal Information"]

Question

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Updated 

20 days ago

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XfinityJanelle

Official Employee

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1.6K Messages

2 months ago

Hey @user_3kvzut , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the promotional gift card. I would be more than happy to offer my assistance looking into this further for you. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_3kvzut

Visitor

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4 Messages

This is  very confusing. you haven't offered me a solution, though I have followecd these instructons several times. How about just sending me the gift card you offered me bacvk in May?

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20 days ago

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user_3kvzut

Visitor

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4 Messages

@XfinityJanelle​

This is  very confusing. you haven't offered me a solution, though I have followecd these instructons several times. How about just sending me the gift card you offered me bacvk in May?

Once again, my complaint:

$200 gift card for switching to Xfinity mobile

On May 2 I called xfinity at 3pm in the afternoon and spoke with Viant to make a couple of changes to my cable tv account. After those changes were made successfully Viant offered some options for changing my mobile phone service.
He said if I switched from TMobile I would receive $200 towards the cost of breaking my contract with TMobile. He also described the one year of no payments and $40 per month thereafter for Xfinity service.
To break my contract with TMobile I had to pay $618, mostly to cover the remaining cost of my iPhone 16.
I accepted Viant’s offer; the $200 was definitely an inducement to switch.
Yet when I completed the steps to make the mobile phone switch,  the Xfinity mobile agent knew nothing of the $200. He said perhaps it was offered by Xfinity cable and internet. Either way it was an offer made, an inducement, which I relied upon to make the switch from TMObile to Xfinity mobile.
Please tell me the process to receive my $200 gift.

[Edit: removed PII]

(edited)

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20 days ago

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XfinityEva

Official Employee

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1.8K Messages

We understand the frustration of having the uncertainty of when you will be receiving your gift. We can certainly help here. Do you recal if the offer mentioned a gift card (physical or emailed/e-gift card) or was this a deal with $200 worth of monthly credits? 

 

You can check your offer in the confirmation email you would have received when accepting the offer. We can also investigate for you if you are not able to find it. To do so we would need to have you send in a direct message with your full name and service address. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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20 days ago

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