$200 gift card

I received my virtual $200 card that Xfinity told me I’d get from adding a line. I activated it. But I can’t seem to find someone to talk to about getting it to work. It just keeps declining everywhere.

i did also request a physical card

Responses

Oldest First

Selected Oldest First

XfinityJeniece

Official Employee

•

4.4K Messages

8 days ago

Hey there, @Baebgurl98, thanks for reaching out through Xfinity Forums regarding your prepaid card. Happy to hear you received it. You can get support for the card at, https://www.xfinityincentivetracker.com/track. Let us know if you have any additional questions.

3

0

B

Baebgurl98

Visitor

•

2 Messages

I have the card already. It just declined when I tried to use it, but it is activated

Like

Reply

8 days ago

0

XfinityJeniece

Official Employee

•

4.4K Messages

They would handle any issues you are having with the card at the provided number. We do not provide support for the cards directly. Let me know if you have any other questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

8 days ago

0

Again

Expert

•

34.9K Messages

@Baebgurl98

I have the card already. It just declined when I tried to use it, but it is activated

Has the card expired?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer! tick

Like

Reply

8 days ago

0

Customer Service

Baebgurl98

$200 gift card

XfinityJeniece

Baebgurl98

XfinityJeniece

Again

New to the Community?