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Monday, November 18th, 2024 12:24 AM

2fA wont turn off!

When I hit "TURN OFF" 2FA, the button just spins and then stops.  It won't turn off 2Fa. Can you guys please fix that?  Thanks

Official Employee

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1K Messages

4 days ago

@user_3bvqoi, hello! Thank you for your post! Are you doing this while connected to an Xfinity Gateway? If so, can you try rebooting the gateway and trying again?

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