2nd largest co.

Just got off the phone after 3hrs go the same runaround as I did 2mo ago.

First someone at customer service trashed my phone by saying he can fix it (think it had to do with e sim) with a smart reply he said it didn't work and sorry you going to need a new phone now but I will give you 50 dollar credit on a phone that does not work. At that time you would think I would not be charged for service I no longer can us. But no as months go by trying to get my service to work one service person said he found the problem says I was not sign up but I was still paying bill and I have been running on satellite we work out a plan and he said he will call back tomorrow afternoon and make sure phone is working I told him I dont receive phone call and when I want to call out I have to restart the phone every time. He said it should all fix. No call I waited for days and when I called back and got transfered 15 times no one knew anything about it so with service technician basically said I was lying and then more transfered they said we'll you have service you still have to pay so I begin trying to cancel my phone and talk about the hardest thing I have ever had to go through months later I thought it was canceled but it wasn't now remember my phone work if you restart it every time and dont receive calls with there service made it impossible to cancel the they racked up more on my bill for out of country calls and I explain my phone doesn't work they charged me an way the finally getting it canceled several months later they are still going to charg me said I was using the service and I am not the guy that's on my phone much except the several time for several hour at a time trying to either fix my service or cancel witch canceling was much more time consuming the finely I thought I added canceled it and they were going to send a refund of a overpayment on 50 dollar phone credit and some time of my bill because the could see I had no service  two months go by no check I call them and three hours later after being transferred they said they use the money to clear my bill now how can I have a bill for something that didn't work and it been 9 mouth since I steared this and no I am walking away with the most hateful feeling for xfinity. I can not believe the 2nd largest and they treat there customers the way they do o by the way I wounder if I lost my platinum status what a joke. Keep MY money sure you dont need it it's not worth it hour upon hours for nothing but run around now they want me to let them know about my experience with them well it will be a 0 and I will not recommend them to anyone I know and definitely share my experiences (with a s) with them I sure they will not get there service. Sorry it was this way but so much time people on the other end passing me around then basically call in a lier to get ripped of at the end