Visitor
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2 Messages
3rd Property Damage Claim
Hello,
I am following up regarding my property damage claim. I have contacted Xfinity on three separate occasions regarding this matter. The first two tickets were closed without resolution.
On the third occasion, an Xfinity representative contacted me and advised me that my claim had been accepted and that reimbursement would be issued. I was told this in late August/early September, but I have still not received the reimbursement, nor have I been contacted with any further update.
At this point, I would like to know the current status of my approved claim, when the reimbursement was or will be issued, and whether there is anything further you need from me to complete the process.
Please review the previous claim history and provide me with a written update and the claim/ticket number associated with the approved reimbursement.
Thank you.
XfinityAlfonso
Official Employee
•
2.9K Messages
10 hours ago
Hello user_7zvevi thanks so much for following up with us here via our Xfinity Forums regarding this damage complaint. We'd love to continue assisting you and provide any updates we can from the local teams assigned to your case.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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