Visitor
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1 Message
$420 monthly bill?
Hi Retention team,
I am a long-standing Xfinity customer for over 10 years. my bill has gone up dramatically over the past two years and is now over $400/mo. I cannot afford this. I do not want a streaming only package. I will need to switch to Verizon at this point but wanted to check with you before i do this, as i will also be canceling my multiple Xfinity mobile lines as well. Please make this service more affordable for me!
XfinityMatthew
Official Employee
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1.5K Messages
7 days ago
Hello @user_36kpkd Thank you for making a post. It definitely sounds like you have an older plan without a promotional rate. But we will need to see everything in the plan to customize any sort of new plan for you. Please send us a direct message with your full name and the service address, and we will take a look.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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