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user_197wt2
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09/19/2026 3:45 PM

9/19 - Widespread neighborhood outage, Chicago, 60608

All neighbors over several blocks near Oakley Ave and Coulter st have been experiencing intermittent drops over the last 48 hours.  The modems may appear function and pass the tests but nearly all services fail to connect.  It’s sporadic.  Services will fail but restore on its own.  Its currently down.

Xfinity support won’t acknowledge this as a widespread outage even after our neighboring users continue to report the issue.  Some of us have tech appointments but not until next week.

This needs to be treated with priority and urgency. It’s not only

impacting residential customers but businesses as well.

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12 hours ago

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user_yz6c48

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1 Message

3 days ago

Agreed this has severely disrupted my ability to work from home. For the most expensive service provider in the area, the lack of sense of urgency in remediating this widespread issues for their customers is unacceptable. If xfinity expects to keep customers, they need to fix this, the intermittent issues have been ongoing for months with no solutions offered.

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XfinityJeff

Official Employee

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1.3K Messages

Good morning @user_197wt2, and thanks for reaching out to us on the Xfinity forums with your issue. As someone that works from home, I can understand how frustrating ongoing service issues can be, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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user_3z8n86

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1 Message

2 days ago

Same here. The disruptions have affected my ability to work from home. 

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XfinityChristy

Official Employee

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3.1K Messages

 

user_3z8n86 Hi and thank you for reaching out via our Xfinty Community Forums. I'm sorry to hear you're having trouble with your service. As someone who also works from home I understand the feeling fustrated and concerned. To get updates on what is going on, you can check for any reported interruptions in your area using the Xfinity Status Center. If you're not seeing an interruption listed, please send us a Direct Message with your full name and service address. We'll review the account, check the status. of your services, and see what we can do to help get things back on track.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 days ago

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XfinityChristy

Official Employee

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3.1K Messages

2 days ago

user_197wt2, hello and thank you for reaching out via our Xfinity Community Forums. I'm sorry to hear so many customers in your neighborhood are being impacted by these service interruptions. I can definitely understand how frustrating that is, especially when it's affecting so many people. While we can't determine the cause of the issue here on the forums, we'd be happy to take a closer look at your account and check for any updates available for your area. To get started, please send a direct message with your name and address. 
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

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user_197wt2

Visitor

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2 Messages

12 hours ago

I spoke to an Xfinity technician with my appointment this morning.  They stated there’s work going on a few blocks south of our neighborhood to add fiber to the network.  This work includes cutting into our neighborhood lines which causes outages.

The work is estimated to last another 2 weeks with continuous outages.

I understand the need for improvement but don’t disconnect neighborhoods in the middle of the day.  Plus, the notices we get for brief outages state it’s only for a few hours.  There’s been no communication of this ongoing work for the next 2 weeks.


Does Xfinity realize the impact this is causing?  Do better Xfinity, this is pathetic

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