A Confirmed Appointment Is A Big Joke

Thank you for that information, please allow the 14 calendar days from the 15th for the appointment to be completed. For the drop installation you do not need to be present as this is an outside appointment. 

We can add any requests that are needed for example if there is a code for a community gate, or you would like a call ahead due to need to put away pets that may be outside. To do so just send us a direct message with your full name and service address to get started. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hello @user_ehm865, Thank you for updating us on the appointment status. Sorry to hear that you are still waiting. When it comes to a drop, weather conditions, permits, and utility markings can prolong the process. The process can take up to 14 business days.  I have also attached an article that explains the process. When an underground cable line needs to be installed or replaced. Has it been 14 business days since the order was created? 

It has been 14 calendar days. Ok, I will wait for 14 business days for my confirmed appointment on June 15th and update status. Thanks!

You are welcome! @user_ehm865