Visitor
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2 Messages
A device we don't have
Hi there, we have just installed a new 150mps Internet speed with a rental device. The technician came with the right device and installed the right bandwidth. However, on his system, he also informs us that we had another black device that he would like to retrieve back. We don't have it though. Can somebody contact me since we do not want to get charged on something we do not have?
EG
Expert
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107.1K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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1.4K Messages
2 days ago
@user_9e63f3
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since we already have you in the private messaging we'll continue conversation there in regards to your concerns on the other modem listed on your account you said is not in your possession.
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