1 Message
A Live Agent
[Edited: "Language"] ?! This is seriously aggravating [Edited: "Language"] ! Like why is it IMPOSSIBLE to get ahold of a live agent today?! Seriously!! I already called THREE times, and ALL THREE TIMES YOU GUYS HUNG UP ON ME!! After that [Edited: "Language"] automated voice asked “Would you like to make a payment?” No matter what I respond you hang up.. [Edited: "Language"] ?! I cant get ahold of anyone through LIVE CHAT! And I cant get ahold of anyone using 1800-XFINITY! So how exactly am I supposed to get ahold of you guys?! Seriously! Because Im sure you guys wont hesitate even for a second to suspend my service tomorrow, doesnt matter that Ive been tryna get ahold of u guys all day. [Edited: "Inflammatory"]
XfinityJorge
Official Employee
•
1.7K Messages
23 days ago
Greetings! Thank you so much for using our Forums and for contacting our team. We are sorry to hear about your experience trying to get connected, and our team is here happy to make this right. Can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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