Visitor
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3 Messages
a live agent
I need to speak with a live agent for two reasons: I need an update on installation of cable AND I received a bill and WE DO NOT HAVE SERVICE YET. Thank you.
Visitor
•
3 Messages
I need to speak with a live agent for two reasons: I need an update on installation of cable AND I received a bill and WE DO NOT HAVE SERVICE YET. Thank you.
XfinityJeniece
Official Employee
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3.5K Messages
4 months ago
Hey there, user_n3t9re, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to check on the installation and look at the billing details. Can you please send us a Direct Message with your full name and your full address to start?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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user_ubj8ju
Visitor
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1 Message
5 hours ago
Call them privat by adding *67 in front of the 1-800 number. Never give the automated system you account or phone number when asked, just say i dont know it. Give them your zip cod or a neighboring towns zip code. That will then get you on the phone with a live person. I also email the ceo, and someone from the executive office usually calls back for resolution
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