Visitor
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1 Message
a person to talk to about changing my plan
I've tried for four days to see what other plans are available but the web page "Change my plan" doesn't ever load. The app is useless. When I call I get a person in Asia, that's right, she said Asia, who knows nothing. There supposedly is an executive whose job is to make the customer experience better, but he doesn't have a phone or email (for obvious reasons). It can't be an accident that I've spent days getting nowhere. Is there any one home?
user_d0a802
Visitor
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2 Messages
7 days ago
It seems a deliberate policy of providing as little customer service as possible.
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XfinityOrlandoM
Official Employee
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1.4K Messages
7 days ago
@user_5be0cf
Thanks for reaching out to us, ask customer myself I'm always like to make sure I have the best plan for the services I love and need! We offer many ways to reach a live agent https://www.xfinity.com/support/contact-us through our many social media platforms or through our way in 800 number.
Depending on the services you have, the self-service options may not be available to you.
If this link gives you an error https://www.xfinity.com/lp/ppc/upgrade-xfinity (Web view) when signing in, please send our team a direct message with your full name and full address and we can assist you with changing your plan,
If you could please send our team a direct message with your full name and full address,
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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