1 Message
A road crew cut my cable.
A road crew cut my cable.
It happened about 27 hours ago. I chatted with a support tech yesterday who said she would have a technician phone me. I have never received a call.
1 Message
A road crew cut my cable.
It happened about 27 hours ago. I chatted with a support tech yesterday who said she would have a technician phone me. I have never received a call.
XfinityRay
Official Employee
•
2.2K Messages
1 month ago
Hi there, user_ba834w! Thank you for taking the time to report the cut line. I apologize that you have been without service and am happy to further help. I will need to access your account to see where things are at currently and go from there.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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