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user_pwjz56
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Tuesday, April 1st, 2025 1:42 AM

Absolutely can not get through to a human agent

I've been trying to connect with a live agent via chat for days regarding a concern and the AI assistant is awful. Is there a way to get through to a human?!

Question

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Updated 

21 days ago

15

1

0

XfinityJohnG

Official Employee

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1.6K Messages

21 days ago

Thank you for reaching out to us here @user_pwjz56. We can assist you from here with any service or account problem. How can we help you today?

2

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jrgoal22

Visitor

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1 Message

@XfinityJohnG​ I keep getting an email stating Xfinity is going to close an email address in two weeks i've never seen before.  The email seems to have an official XFinity emblem. I want to know if this email, is in fact, associated with my account.

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21 days ago

0

XfinityJohnG

Official Employee

 • 

1.6K Messages

@jrgoal22 I will be happy to check on that for you. Could you send me a direct message with the full name and complete address for your account? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

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