Visitor
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2 Messages
Abysmal Service
I cancelled my service between billing cycles but Xfinity continued to bill me all while threatening to shut off my service. Now they're threatening to send me to collections and I can't get a live agent unless I pay a minimum payment for service I cancelled. Can someone make it make sense?
XfinityAirelle
Official Employee
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3.3K Messages
13 hours ago
Hi there. We can certainly understand why you're frustrated. If you canceled your service and are continuing to receive billing notifications, collection notices, or requests for payment, we'd want to take a closer look at exactly what balance remains on the account and where those charges originated.
In some cases, a final bill may still generate after a cancellation depending on the billing cycle, unreturned equipment, or charges that were incurred before the account was disconnected. However, we don't want to make assumptions without reviewing the account details.
We'd be happy to investigate this further and determine whether the balance is valid, when the disconnection was processed, and why you're continuing to receive collection-related communications.
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