Visitor
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2 Messages
Access Denied
I can't access my account online. I get this message. I've tried on Chrome via laptop anf phone and on Firefox with no success.
Access Denied
You don't have permission to access "http://login.xfinity.com/login" on this server.
Reference #18.89ed2117.1759538813.3c5593bf
https://errors.edgesuite.net/18.89ed2117.1759538813.3c5593bf
EG
Expert
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114.1K Messages
22 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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1.1K Messages
22 days ago
Hello @user_92jv22 we would be happy to help
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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