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user_ok0dt4
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Tuesday, February 10th, 2026 5:48 PM

Access Denied

Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. 

I can successfully access these sites when I am outside of home. 

Please help.

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23 days ago

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user_ok0dt4

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7 Messages

23 days ago

@XfinityAlfonso, I am happy to report that I can access tesla.com successfully! While I don't know what the resolution was, filing a report on https://spa.xfinity.com/report, and waiting for 3 business days resolved the issue. 

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XfinityOrlandoM

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Awesome, I'm glad you can access the website now. https://spa.xfinity.com/report Is a great tool to use if you ever run into the same situation again.

 

 Let me know if you have any other questions

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23 days ago

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XfinityAlfonso

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25 days ago

Hello user_ok0dt4 this appears to be a browser specific error for Microsoft Edge. What does the weblink below this message tell you when navigating to that site? 

 

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user_ok0dt4

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@XfinityAlfonso​ 

I get this error on any browser (Chrome, Safari and Comet) including while using the private/incognito browser mode.

When I go to the https://errors.edgesuite.net/18.c4d9c217.1770747336.530c74 website from the error message, this is what I see:

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25 days ago

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user_ok0dt4

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25 days ago

@XfinityAlfonso,

I'm using Chrome, Safari and Comet browsers. I am unable to access using incognito browser modes too.

When I go to the https://errors.edgesuite.net/18.c4d9c217.1770747336.530c74 website from the error message, this is what I see:

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XfinityOrlandoM

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@user_ok0dt4

Are you using a VPN?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

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user_ok0dt4

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@XfinityAlfonso

No, not using a VPN 

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25 days ago

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XfinityOrlandoM

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@user_ok0dt4

Thank you, If you're trying to access a website that you think is being mistakenly blocked by Advanced Security, submit a request for reassessment at spa.xfinity.com. The request will be reviewed, and an update will typically be provided within three business days.

To submit a request to have a blocked website reviewed for possible unblocking:

  1. Go to spa.xfinity.com.
  2. Select Report an issue at the bottom of the page
  3. Select I can't reach a website that I want to go to from the drop-down menu. Then, click Continue.
  4. Fill out the required fields.
  •  Enter the full URL for the blocked site.
  •  Enter your email address to receive a confirmation email.
  •    Add any other comments you’d like to provide.
  1. Click Review.
  2. Review your answers and click Submit.
  3. You'll get a confirmation email once we receive your report.



 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

user_ok0dt4

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Thanks @XfinityAlfonso. I've followed the steps and submitted my report. I will wait for the next steps and resolution of this issue. 

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25 days ago

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XfinityOrlandoM

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@user_ok0dt4

You're welcome I'll follow up with you as well to make sure everything got resolved

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

user_es45gu

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1 Message

25 days ago

Xfinity customer in Houston getting same issue accessing Tesla.  Can access app and web from phone or from my work VPN, but otherwise if I'm coming from Xfinity Home Network I get Access Denied

Reference #18 with . and a string that changes each time.  Seems like a bunch of Xfinity IPs might be on a list with Tesla botnet detection.  Xfinity needs to clear this up, I think. 

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XfinityJamesC

Official Employee

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2.8K Messages

Greetings, @user_es45gu! I hope your week has been treating you well. Thank you for letting us know you were having the same access issues with this website from your network. If you haven't already done so, I would encourage you to report the issue by visiting https://spa.xfinity.com and following the steps outlined by my colleague above. The more feedback we can gather about this issue, the sooner we can find a solution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

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hirot

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6 Messages

24 days ago

same here, i also cant access the app and website with xfinity internet, without that it works fine 

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XfinityFrank

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2.1K Messages

Hi, @hirot! Which apps and websites are you unable to access, and what message do you receive when you try?

I am an Official Xfinity Employee.
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24 days ago

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hirot

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@XfinityFrank​ 

its for tesla website and tesla mobile app.

first image is from the website

2nd image is mobile app

3rd image is mobile app without xfinity internet, it works well

so this is realy importent because i never use car key and just use my phone.

it happened to me 2 days ago until now.

thanks 

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24 days ago

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XfinityBradM

Official Employee

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1.2K Messages

The first picture you provided has the web address with 'http://tesla.com' whereas their website runs off of https. Let's have you update the address to include the s before the colon and see if that does the trick. As far as the app is considered have attempted to uninstall-reinstall their app? When was the last time the device was powered down and restarted?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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hirot

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@XfinityBradM

its just now show because i choose not to show the full address. so how about now ?

and for the app i did all what you said but it still not working

​

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24 days ago

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hirot

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its just not show because i choose not to show the full address. so how about now ?

and for the app i did all what you said but it still not working

​

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24 days ago

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