Account broken + Activate modem after move

Question

I initiated a move of my service to my new address. I have not been able to set it up using the app or the xfinity assistant agent. I brought my xfinity modem from my last house. The xfinity assistant agent sent me a new plan to agree to (I have the order number) but now I don’t see that plan in my account. And trying to set up the modem with the wizard in the app leaves the modem blinking orange. How do I get the plan I agreed to to show up in my account so that I can activate my service?

EG · Answer

The concern is not 'Home Security Devices And Equipment' help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityGabriel · Answer

Ens0116, Hi there! Thanks for taking the time to reach out. Congrats on the move to your new address. I know how important it is to have your modem activated and a new plan set up at your new address. We are the right place to contact for support. Our team of experts is dedicated to resolving modem activation and new plan concerns such as this over social media. We are happy to assist. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

Customer Service

Ens0116

Account broken + Activate modem after move

EG

XfinityGabriel

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