account clean up

My account shows I have 3 tv boxes on my account. I actually have only one. I reported this last month and was told it can take up to a full billing cycle to update. It's now a new cycle and I would like to have this corrected please.

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XfinityKassie

Official Employee

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2.2K Messages

1 month ago

user_a9365 Good morning, and welcome to our Xfinity Forums Community! Having errors with your billing can be frustrating for sure. I'd be happy to help you get the boxes you aren't using removed from your account. Please send a Direct Message with your name, and service address to get started!

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_a9365

Contributor

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48 Messages

I sent it XfinityKassie

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1 month ago

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XfinityKassie

Official Employee

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2.2K Messages

user_a9365 Thank you! I have received your DM, and look forward to working with you today!

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1 month ago

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Customer Service

user_a9365

account clean up

XfinityKassie

user_a9365

XfinityKassie

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