Visitor

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1 Message

Wednesday, August 12th, 2026 10:25 AM

Account Closed in Error – Need Service Restored + Move Scheduled for 9/3

Hi,

I scheduled a move/transfer of service to a new address effective September 3, but my account was closed instead of transferred. I need this corrected as follows:

- Restore active service at my current address immediately, under my existing plan (same plan/package I had prior to the account being closed).

- Keep that move request on file so the same plan transfers to my new address on September 3, as originally scheduled.

- Confirm no early termination or reconnection fees apply, since this was Xfinity's error, not a cancellation I requested.

Please advise on timeline for restoration and confirm the September 3 transfer is still in place. 

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Expert

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120.1K Messages

6 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.4K Messages

6 days ago

 

user_ie4iu5 please send us a direct message, so we can help with the closed account and transfer. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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