Visitor
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1 Message
Account Closed in Error – Need Service Restored + Move Scheduled for 9/3
Hi,
I scheduled a move/transfer of service to a new address effective September 3, but my account was closed instead of transferred. I need this corrected as follows:
- Restore active service at my current address immediately, under my existing plan (same plan/package I had prior to the account being closed).
- Keep that move request on file so the same plan transfers to my new address on September 3, as originally scheduled.
- Confirm no early termination or reconnection fees apply, since this was Xfinity's error, not a cancellation I requested.
Please advise on timeline for restoration and confirm the September 3 transfer is still in place.


EG
Expert
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120.1K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2.4K Messages
6 days ago
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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