Greetings user_80kygy thank you so much for being active on our Forums, and I am happy to work with you to see what is going on with the recent plan changes. Putting myself in your shoes I would be just as concerned but rest assured I am here to provide you with peace of mind to make sure everything is correct. Do you see the changes being done on your end through our app or Xfinity site?
The issue is with xfinity. I called Monday and they stated the corrected it. But then I find out that they are mis-communicating information to the customers. I was told that with my streaming service I could be able to upgrade Netflix to premium, to find out in Monday that the upgrade did not take place and to be told that it cannot be updated. I called Netflix and it can be upgraded xfinity has to approve the update and bill me the additional $16. Very disappointing with the xfinity representative and your team not being in the same page when communicating with customers.
It looks like I need to call tomorrow and find out why the change has not occurred. It looks like I will be cancelling the streaming package.
@user_80kygy I'm sorry to hear the upgrade to your streaming service hasn't updated, yet. I would be more than happy to review your account to see what's going on.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityJorge
Official Employee
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1.7K Messages
2 days ago
Greetings user_80kygy thank you so much for being active on our Forums, and I am happy to work with you to see what is going on with the recent plan changes. Putting myself in your shoes I would be just as concerned but rest assured I am here to provide you with peace of mind to make sure everything is correct. Do you see the changes being done on your end through our app or Xfinity site?
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EG
Expert
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107.1K Messages
2 days ago
Concern moved here to the Customer Service help section.
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