Account Transfer for a landline number

Hello @wtespey, thank you for reaching out to us! I know how important it is to make sure that your account is correct. I would like to take a look at what is happening with that land line phone number. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
  
  For an example of how to send us a direct message, Check out this link 
  https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 

Hi again wtespey 👋 I'm swinging by one more time to thank you again for working with our team on getting this issue resolved! Apologies that it took as long as it did for us to help you get there, but I'm glad updating the modem address your landline was linked to did the trick 👍 Should you need us again at any point in the future, please don't hesitate to drop a new post!