Visitor
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1 Message
Account was not cancelled on requested day???
Hi, I requested to cancel my account on 10/13/2025, I called xfinity twice and both agents confirmed my account was cancelled on that day. But till today 10/15, I did not receive any cancellation email, so I called again and the agent told me the account was not cancelled until I called today. I have account number and cancellation confirmation number, could you please help me to check? I am not paying the overcharge for 2 days because Xfinity’s error.
XfinityRay
Official Employee
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3.3K Messages
4 days ago
Hello, @user_ickg3u! We are happy to check further on the account and ensure everything is perfect. I see that you already sent through a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.
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XfinityOrlandoM
Official Employee
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2.6K Messages
4 days ago
@user_ickg3u
Thanks for reaching out to us to confirm the cancellation of your account. I'm glad we got your concerns resolved and we look forward to servicing you again in the near future. Feel free to reach out to us anytime and thank you for being the best part of Xfinity!
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