user_ncced1 Good morning! Thank you for reaching out to our Community Forums Team for assistance with your account status. I can see how that would be alarming. I'm happy to help sort things out. When you changed your plan did you remove any services? You should have also received an email confirmation with the changes that were made. Did you receive the order confirmation yet?
EG
Expert
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107.1K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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1.3K Messages
8 days ago
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