Visitor
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1 Message
account
it’s saying i have an account already but i dont my ex boyfriend does and its saying it mine and i have to pay money to get internet.
Visitor
•
1 Message
it’s saying i have an account already but i dont my ex boyfriend does and its saying it mine and i have to pay money to get internet.
EG
Expert
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122.2K Messages
5 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.6K Messages
5 days ago
@user_0043226 Our team can dive in and provide some insight and solutions. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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