user_rj9rlp thank you for reaching out today, we are the perfect place to help you get your equipment up and running. Have you already hooked the modem up to the coax cable in your home and a power source?
user_vscx4m Do you have our Xfinity app downloaded? Here is a great link https://www.xfinity.com/support/articles/activate-xfi-gateway-app that will show you the steps on how to activate your modem with our Xfinity app. Let us know if this works.
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XfinityMarcus
Official Employee
•
996 Messages
10 days ago
user_rj9rlp thank you for reaching out today, we are the perfect place to help you get your equipment up and running. Have you already hooked the modem up to the coax cable in your home and a power source?
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