Visitor
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1 Message
Activate number or provide port out pin
I placed an order for internet service on Feb. 8. It also includes one year of free cell service. As part of that process I had my number ported to Xfinity, but they could not figure out how to activate it. I am currently out of the US so everything has to be done over wifi. After spending over 10 hours on the phone I placed an order with my old cell company and downloaded an esim with a new number, thinking that I would just port back. Not so easy. When you generate a port out pin on Xfinity the only option is to send a text to the active number. Since they couldn't activate that number this process doesn't work. So, two issues.
1. Find a way to activate my number
2. Send me a transfer pin so that I can move it to another carrier.
Activating a number/esim on the new carrier only took a few minutes without calling anyone, so the issue is not with my phone or the connection.
XfinityRoberto
Official Employee
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2.2K Messages
26 days ago
Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding your cellphone concerns. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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