drvmushroom Hello and thank you for reaching out via our Xfinity Community Forums. That's definitely frustrating when a streaming service works on one device but not another. Since you can watch Peacock Premium on your phone, the issue isn't with your account—it's likely with the Peacock app or the connection on your TV.
Here are the most common ways to fix this, starting with the easiest:
1. Restart Everything First, fully close the Peacock app on your TV. Then, unplug your TV from the power outlet for about a minute before plugging it back in. This simple step often clears up minor glitches.
2. Check Your Sign-In and Updates Make sure you're signed into the correct Peacock account on your TV. It's easy to accidentally create a free account. While you're there, go to your TV's app store and check for any updates for the Peacock app. Installing the latest version can fix known bugs.
3. Clear App Cache Most smart TVs have a settings menu where you can manage applications. Find the Peacock app and try to clear the cache. If that doesn't work, you can try clearing the data, but be aware that this will log you out, and you'll have to sign in again.
4. Reinstall the App
If the previous steps don't work, completely uninstall the Peacock app from your TV. Restart your TV, then go back to the app store and reinstall it. This will give you a fresh start.
XfinityChristy
Official Employee
•
2.3K Messages
22 days ago
Here are the most common ways to fix this, starting with the easiest:
1. Restart Everything
First, fully close the Peacock app on your TV. Then, unplug your TV from the power outlet for about a minute before plugging it back in. This simple step often clears up minor glitches.
2. Check Your Sign-In and Updates
Make sure you're signed into the correct Peacock account on your TV. It's easy to accidentally create a free account. While you're there, go to your TV's app store and check for any updates for the Peacock app. Installing the latest version can fix known bugs.
3. Clear App Cache
Most smart TVs have a settings menu where you can manage applications. Find the Peacock app and try to clear the cache. If that doesn't work, you can try clearing the data, but be aware that this will log you out, and you'll have to sign in again.
4. Reinstall the App
If the previous steps don't work, completely uninstall the Peacock app from your TV. Restart your TV, then go back to the app store and reinstall it. This will give you a fresh start.
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