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user_510ska
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Monday, April 21st, 2025

Activate Xfinity pod

Hello I seen numerous posts about this issue yet no one has updated your post as to what was the fix to get their xfi pod activated. 

I'm getting the same issue of "sorry we ran into a problem please try again or go back to the previous screen. "

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Updated 

24 days ago

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XfinityAldrik

Official Employee

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2.2K Messages

5 months ago

Thank you for reaching out to us @user_510ska! Just to confirm, have you already tried:
Signing out of the app


Deleting the Xfinity app


Redownloading the Xfinity app


Restarting the Wireless Gateway by unplugging it from the power for a full minute and then plugging it back in?

0

user_dhoddn

Visitor

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2 Messages

24 days ago

I have the same problem. i get a screen that just says

Let’s try that again

sorry we ran into a problem. Please try again or get back to the previous screen. 

when I select “get started” in pod activation in the xfinity app. 

I’ve tried again many times and it always does this. 

(edited)

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XfinityBenjaminM

Official Employee

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2.4K Messages

user_dhoddn Ok, can you confirm that you've attempted the steps that are indicated above?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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XfinityQuemekia

Official Employee

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515 Messages

Thanks again for reaching out @user_510ska! We're glad you got your pod successfully activated with making the correct account show as default you were able to complete your activation. It was a pleasure, have an amazing rest of your day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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user_dhoddn

Visitor

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2 Messages

24 days ago

i did delete and redownload the app.

i have not yet restarted the gateway  (i did that recently anyway)

(edited)

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XfinityBenjaminM

Official Employee

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2.4K Messages

 

user_dhoddn Thank you for confirming that for us. We'll be happy to take a closer look at this for you to see if we can get this fixed. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

24 days ago

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