Activating services

user_p9pcq6, Thank you for reaching out and for choosing to stick with us as your video and internet service provider! I know how important it is to activate your updated services as a consumer myself. I am so sorry to learn about the frustration that this has caused you. You've come to the right place. Our team of experts is dedicated to helping with solutions for activation concerns such as this. Usually, you can just simply head down to the store to swap out your equipment without an update. Another option is can have one shipped to you if that works easier. In order to further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.