Hello user_qpf2kh! Thanks for posting on our XFINITY Community Forum. I am sorry to hear about your experience. Rest assured, you have reached the right team to assist you with your porting concerns. I noticed you have sent us a direct message. We will continue to respond through direct message for account security purposes.
XfinityNatalie
Official Employee
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152 Messages
2 days ago
Hello user_qpf2kh! Thanks for posting on our XFINITY Community Forum. I am sorry to hear about your experience. Rest assured, you have reached the right team to assist you with your porting concerns. I noticed you have sent us a direct message. We will continue to respond through direct message for account security purposes.
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EG
Expert
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111.4K Messages
2 days ago
@user_qpf2kh @XfinityNatalie
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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