Add authorized user to the billing statement

I'm adding an authorized user to my account and would also like their name shown on the billing statement.

Responses

Oldest First

Selected Oldest First

XfinityJon

Official Employee

•

1.5K Messages

11 days ago

Good afternoon daniriane. The only option we may have is to add a second name in a Care Of or Attention style, in addition to the account holder's name. Please let me know if that would work?

2

0

daniriane

Visitor

•

3 Messages

Sure that works, will that show on the next billing cycle?

Like IT

Reply IT

9 days ago

0

The update can take up to 72 hours to filter through our systems, u/danirane. It would depend on what date your bill generates each month vs. when we update that for you. Let's take this to a direct message so we can get them added for you.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like IT

Reply IT

9 days ago

0

Customer Service

daniriane

Add authorized user to the billing statement

XfinityJon

daniriane

XfinityRay

New to the Community?