Adding unlimited internet

I would like to add unlimited internet to my service, however every time I do it the system says its temporarily unavailable. I have been charged for overages last month because I was unable to add the service. I followed the stated solution from other threads, but received a reply that I should not contact directly without creating this post, first. Please advise next steps.

Responses

EG

Expert

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107.3K Messages

16 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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1.6K Messages

16 days ago

Rodarin Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you with your account. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Rodarin

New Poster

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5 Messages

Done, thank you for the prompt response.

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10 days ago

0

Customer Service

Rodarin

Adding unlimited internet

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EG

XfinityBenjaminM

Rodarin

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