Visitor
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1 Message
Address Listed as Buisness
Hello My name is [Edit: Name removed] my service address over the past year was [Edit: Address Removed].
The issue I'm having is my new address is listed as a buisness address which it is certainly not. I am unable to transfer my equipment to my new address please help thank you
XfinityVianney
Official Employee
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2.7K Messages
19 days ago
Thank you for reaching out and creating a new post. If the address shows up as a business location, we can help get this updated for residential service. It's likely that previously, this was used as a home office or a home-based business.
I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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