Visitor
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1 Message
Address not found
Xfinity can’t find My new address. The address has already been registered, connections are installed already and the light company scheduled the service already I’m not sure why Xfinity can’t find my address if my light company did
EG
Expert
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119.7K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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2K Messages
4 days ago
Hello @user_ryidqc We go off of whatever is listed in USPS's system. But in some cases new builds or random addresses may require a serviceability ticket on our end to look deeper into the address being within our footprint. Please send us a direct message with your full name and service address, and we can look into it deeper.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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