Visitor
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2 Messages
AGENT DHRUV
This agent promised me a $56 a month deal and would send me link to say and additional $10 a month for 12 months. I MADE IT ABSOLUTELY CLEAR TO THEM I DID NOT WANT AUTOPAY and he said ok don't worry I got you. He tells me first you have to agree to deal then I send you a link. I asked him again you are sure right that it is not AUTOPAY i don't want it. He said yes again, as soon as I agreed and asked him for link he sent it I clicked it and then said hey this is wrong link it is for autopay to save $10 he disconnected me. Now I am on my second agent named Ganesh and he is lost as well and I am waiting on his disconnect it is a joke and I can tell you that I will pursue just to make a [Edited: "Language"] point. The joke is on them because i work for a law firm and EVERYTHING IS RECORDED. I will make sure they do not lie to other customers, now they have me with agent 3 WITHOUT TELLING ME [Edited: "Inflammatory"]
XfinityJamesC
Official Employee
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2.2K Messages
4 days ago
Greetings, @user_tle0rh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your recent interaction. You have definitely come to the right place for assistance.
Most of our promotions will offer an optional $-10.00 discount if you set up paperless billing and automatic payments through a bank account, but this is always just an optional discount. The only thing that really matters is the order approval summary we send you by text or email. If that link indicates the new monthly rate will be $56.00 per month, that will include any discounts you already have in place, including the auto-pay discount. If it indicates the new monthly rate will be $66.00 per month, then you would probably need to add auto-pay if you want to reduce it to $56.00.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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