Visitor
•
1 Message
agent not helpful at all
During my recent chat with Priyanka, I reached out for assistance with my account, but instead of helping to resolve my issue, she focused on trying to sell me additional products and new lines. When I declined, she abruptly disconnected the chat without offering any assistance or next steps.
This experience was frustrating and unprofessional. I’d appreciate it if this incident could be reviewed and addressed by the appropriate department. Please confirm that my complaint has been received and let me know if you need any additional details or a copy of the chat transcript.
Thank you for your attention to this matter.
XfinityJamesC
Official Employee
•
2.5K Messages
20 days ago
Greetings, @user_wl1sch! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recent experience with our support team. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0
XfinityJamesC
Official Employee
•
2.5K Messages
20 days ago
Thank you for sending us a direct message, @user_wl1sch! We were able to file a report with the team in charge of handling these interactions. I appreciate your efforts to get this taken care of. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.
0
0