AI assistant fail

user_j461xr Good morning! Thank you for reaching out to our Xfinty Forums Team for assistance with adding BTN. I'm sorry to hear you are having some difficulties getting this added to your account. I would be happy to help you get this ironed out, and added to your account today. Can you please send a Direct Message with your name, and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it