All TVs not working

All the TVs in the house stop working. No picture or sound. This comes and goes. This has been going on for a week. I have tried to fix through Website with no luck. I want something done.

Responses

Oldest First

Selected Oldest First

XfinitySeth

Official Employee

•

453 Messages

2 months ago

Good day user_rdq603! Thanks for taking time out of your Thursday to share with us what's going on in the home. All TVs in your home going out at once certainly isn't normal behavior, and I can imagine the frustration with what you're seeing, so I'm happy to help!

Can you start by telling me how many TVs you have in your home? And when you say they stooped working with no picture or sound, have the TVs themselves seemed to have lost power all together or the ability to be turned on?

2

0

harrellsminiatures

Visitor

•

1 Message

4 tvs and a handicapped person who doesn't understand why not working

Like

Reply

7 days ago

0

XfinityJohnG

Official Employee

•

2K Messages

Have you checked on any service interruptions in your area on your Xfinity app? Is there a error code or message on the TV screens?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick