All Xfinity services are not working

I have been without service for over 12 hours without any explanation. I would like an update on what is going on and when it will be fixed.

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XfinitySara

Official Employee

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2.2K Messages

12 hours ago

Thank you for taking the time to create a new post about your service concerns, @user_9fb551. I'm so sorry to hear that you've been facing this issue for several hours, and I'd love to help however I can! The best way for you to track real time updates is by using the Xfinity App, and by visiting our Support Center. Here, you may also sign up for text notifications of any updates as well, just keep in mind that the interruption can be intermittent until service is fully restored in your area. We're working hard to get things up and running for you as quickly as we can, I assure you!

At Comcast, we're dedicated to providing exceptional service, and our technicians are the heart of that mission. They're highly skilled problem-solvers who go the extra mile to diagnose and resolve issues quickly and efficiently. We equip them with the latest tools and training, but their dedication and genuine care for our customers truly set them apart. It's their hard work that keeps our customers up and running, and it's a privilege to work alongside such a talented team! I hope this helps, and that your service is back ASAP. Thanks again!

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user_9fb551

Visitor

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4 Messages

Yeah the app doesn't tell me anything accept its being investigated for the past 12 hours and the estimated time for coming back just bumps up 2 hours after they miss the deadline. I went with xfinity to avoid long outages and was the only concern i had with going with our local fiber company. Probably going to dump this service soon. Too much money to not have top notch service.

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12 hours ago

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XfinitySara

Official Employee

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2.2K Messages

I'm happy to take a closer look at things and check our backend systems in case there are any more details I can share, @user_9fb551. Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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12 hours ago

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Again

Expert

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33.2K Messages

2 hours ago

Moved to Customer Service since this has nothing to do with Accessibility/disability.

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Customer Service

user_9fb551

All Xfinity services are not working

XfinitySara

user_9fb551

XfinitySara

Again

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