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user_2zkruv
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Sunday, April 27th, 2025 12:07 AM

Amazon gift card

On 03-07-2025, I joined Xfinity, with the reward of a $ 200.00 Amazon gift card. To this date, I haven’t received anything in an email or anything of that matter. How can I receive it?

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20 hours ago

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XfinityMatthew

Official Employee

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331 Messages

2 months ago

Hello user_2zkruv , thanks for reaching out to us on Xfinity Forums. Typically, for any gift card promotions you will need to keep the account in good standing for the first 90 days of service. Assuming the account is in good standing the gift cards will be emailed to your primary email usually around 14-16 weeks into the service. Based on your start date we are still within the 90 day period. 

There are a few gift card promotions that come sooner. What was your specific reward for? Did it come with your internet plan or something to do with our Xfinity Mobile?

 

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user_2zkruv

Visitor

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3 Messages

2 months ago

Thank you for your reply. It’s a promotion where I get a $200 Amazon gift card when I sign up for the 1100 Mbps internet plan.

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XfinityMatthew

Official Employee

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331 Messages

Thank you for clarifying that for me. So those promotions would fall under the 90 period to keep the account in good standing. You should receive the gift card by email within 14-16 weeks of your start date of 3/7/25. Looking at the calendar I would estimate around June 13th - 27th. If you have not received the gift card by then at that point we can escalate the issue to our gift card escalations team. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_2zkruv

Visitor

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3 Messages

Hi there,

I’m reaching out for assistance on two issues:

  1. I have not yet received the Amazon gift card, and when I check the Incentive Tracker, it shows “Record not found.” Could you please help me resolve this?
  2. I signed up for the 1100Mbps internet plan and added Mobile with the promotion that offers Mobile Unlimited free for one year. However, I was charged $69 for Mobile this month (my first month), and the payment has already been processed. Could you clarify why I was charged despite the promotional offer?

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20 hours ago

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XfinityBenjaminM

Official Employee

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2.2K Messages

 

user_2zkruv Hello! Thank you for reaching out to us. We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 hours ago

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