Another wasted day with Xfinity

@user_4dc04a 

So, is the primary issue you're having is frequent outages?  Setting aside your problems getting this fixed...

You only would get charged for a tech visit if it's an equipment problem that is connected to equipment that you own.  If the problem is with Xfinity's equipment then you wouldn't get charged.

However, it almost seems as though any time a tech shows up they automatically charge $100 regardless of who's at fault.  If you're charged and know that it's on Comcast/Xfinity, the charge can be reversed.

[edited the word "would" to "wouldn't".  apologies for that mistake.]

I am at a loss why I need to repeat my situation over and over. Does Xfinity have any call records of any description? How does a customer service department operate without documentation of issues and follow up? Bewildered. Promised credits over the last week have not been approved nor posted. Fool me once. Won’t waste my time looking for credits that never happen.  Everyone is so very eager to send a tech on my nickel. It’s as if they get points or meet quota for service appointments set . Maybe by setting an appointment, it gets the monkey off their back. Their eagerness is interesting. Xfinity techs have been here since last Thursday. It’s not my equipment. 

Day 17. No resolution. Today I received the daily text from Xfinity informing me of the times of my daily outage for “urgent performance issues” and technicians are in my area. No one has yet fixed the issue. Groundhog Day.

I think when you suggested what they should do to know what it's like to be a Comcast customer[Edited: "Inflammatory"]

Day 18. Received the daily Xfinity outage text. 

Day 19. No internet. No outage update. No one at home at Xfinity. No credits. Do you honestly expect people to pay for this kind of service?  Worst in class in my experience and the others affected by this “urgent performance issue “ feel the same. This whole company is a performance issue.

Thank you @Again for trying to assist @user_4dc04a. @Again is correct, we can make sure this is addressed for you and that you have the services and connection you should, and make sure any promised credits are taken care of for you. One of the great benefits of reaching out here is that once we get you into private, we can stick with you till we know there is a resolution. So no more reaching back out, that would all be on us.  As a corporate-level team, we take pride in being a go-to resource for customers like yourself with difficult issues. It would be our pleasure to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 
 

I need assistance on my promised credit for my outage from September 9, 2025 thru October 10, 2025. As stated to me on this tread and Xfinity assistant, my credit would be calculated and applied once my outage was repaired. Please advise on the process.