App has said outage for several days, but there is none, features don't work

Yes the xfinity.com website shows the same thing, yes tried uninstalling/reinstalling the app. Also tried the app on my iPad. All say an outage, up to right now which is like the 3rd or 4th day 

We're sorry to hear about the continued issues with the app @train_wreck and appreciate you confirming that you tired uninstalling and reinstalling as well as tested on the website. Let's take a closer look to see if the interruption is being reflected on your account. If so, we can reach out to one of our local teams to see if we can get it removed but if not, we can troubleshoot your app issues further and if needed, get a ticket submitted. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

OK just sent message