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user_97z8ow
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Visitor

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2 Messages

10/07/2026 5:12 PM

APPD $10 discount never came

After talking to 2 separate Xfinity Reps by phone and being told that my $10 APPD discount was applied, I still have not received it. It is well beyond 45 days. Actually well beyond 90 days. I still have not received the advertised autopay / ebill discount. 

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3 days ago

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XfinityEva

Official Employee

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2.8K Messages

10 days ago

Hi there! Thank you for taking the time to reach out and for being so patient while waiting for this to be applied. I see you mentioned the timing has been given, have we also confirmed: 

 

-The plan is eligible for the $10 APPD? 

-Paperless billing is on

-Payment method being used is a banking account? This can be a checking or savings account (not credit/debit card)

 

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user_97z8ow

Visitor

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2 Messages

Yes - all confirmed.and we still have not received the $10 APPD

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3 days ago

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XfinityKei

Official Employee

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2.8K Messages

@user_97z8ow Thanks for confirming for us. We can certainly take a closer look at your account to confirm what we have on our end. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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