Appointment

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hi there, @user_v9c6ts.  Thanks for reaching out to us here on the Community Forum. You can manage your appointment, including cancelling it online with the directions here : https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments. We can also go in and cancel it manually if you prefer, just let us know. 

Please send a direct message to us including your full name and complete street address.

Here's the detailed steps to direct message us:

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

How to: Direct messaging within the forum