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PER2070
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Conversationalist

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20 Messages

Tuesday, February 17th, 2026 1:52 AM

Archived Chat, Prior to Closing...

I archived a Chat before the chat was closed, how do I retrieve it?

Thanks!!

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15 days ago

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XfinityAlfonso

Official Employee

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2.4K Messages

19 days ago

Hello PER2070, welcome back to Xfinity Forums, and thanks so much for being a regular contributor! How long ago was this conversation? Depending on the length of time, we can provide details from the chat if it was here on Forums. 

 

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PER2070

Frequent Visitor

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20 Messages

It was yesterday.

Thanks for replying!!

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18 days ago

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XfinityAlfonso

Official Employee

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2.4K Messages

Hello PER2070! Was that here with us, or via the

Xfinity Assistant? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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PER2070

Frequent Visitor

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20 Messages

15 days ago

I archived an Xfinity Assistant Chat before the chat was closed, less than a week ago, how would I retrieve it?

Thanks!!

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XfinityAmira

Official Employee

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4.7K Messages

Thanks for clarifying, PER2070. So, customers can retrieve old chats from Xfinity Assistant by downloading a copy of the chat transcript during the chat session. They can do this by clicking the "Download Transcripts" option in the chat menu. However, once the chat is closed, customers cannot access the transcript. 

 

My team would be more than happy to see what we can do on our end and assist you with any service needs. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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