Visitor
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3 Messages
Are There No Humans in Customer Service?
Your AI won't let me talk to a person. I try to reach you by phone and it asks "what zip code do you want to move to?" when I am trying to upgrade my plan. I try to fill out this forum box and in the middle of it, the page crashes and says "something went wrong" and erases my post.
Not a single method of trying to reach you is working. Now I'm told I'll get a call back in about 54 minutes.
Am I crazy? It's clear you're putting as many barriers between me and customer service as possible. Why am I giving you ANY money if you treat me contemptuously?
It's all a sham. No one can actually help you so they try to make it as hard as possible so you'll just go away and continue to pay a bill that inexplicably rises every month.
RedRing0fLife
Visitor
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3 Messages
5 days ago
Decided I might just cancel after all this. So I clicked on "schedule a call" under cancel service and guess what? That does not work either.
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XfinityBenny
Official Employee
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868 Messages
5 days ago
@RedRing0fLife Thanks for posting to the forum. We can help modify your services. When it is not working through self service options, it means the services are grandfathered, and need to be updated manually to the current service levels. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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